Pick the perfect plan
One AI platform for every conversation, workflow, and channel.
Pricing
Agentic AI for voice & digital interactions
Custom Pricing
Voice & digital AI agents that automate workflows and scale your support.
Build AI agents that work the way your business does.
Design custom voice and digital experiences for any use case
Set bounded actions across your approved tools and workflows
Coordinate human and AI agents across every handoff and escalation
Test, supervise, and measure outcomes as you scale
Expand into new workflows with coordinated multi-agent teams
Conversation-based pricing
Estimate your ROIDialpad prices Agentic AI the same way customers experience it: one conversation at a time.
You purchase a pool of AI Agent Credits
Credits are used only when AI delivers value
If no work is done, you’re not charged
A conversation is billable only when the AI retrieves information or executes a real action like scheduling, routing, or order lookup.
Contact center solution with real-time AI to help your team achieve impressive customer experiences.
Essentials
Everything you need to run a contact center, from day one.
Omnichannel routing (voice + digital)
Power Dialer
AI transcripts, recaps, PII redaction, sentiment
CC Analytics, Advanced Routing, Screen Recording
Reach Booster included — local presence dialing + voicemail drop
Advanced
Smarter support with AI-powered real-time coaching and quality management.
Everything in Essentials, plus:
Live Coach included — Real-time Assist, AI Assistant, Custom Moments
Quality Management included — AI CSAT, Scorecards, Playbooks, Coaching Hub
Premium
The complete package with built-in full workforce management.
Everything in Advanced, plus:
Workforce Management included — forecasting, scheduling, adherence
The most complete contact center package available
Take a tour of Dialpad Support
See how real-time AI enhances customer service.
341M+
AI CSAT generated
97%
Dialpad Contact Centers (Inbound) leverage Dialpad AI
62%
AI Agent deflection rate
All plans offer real-time dashboards with metrics for all calls, individual agent metrics, as well as call history and historical data that allows you to dive into insights about your team and their calls anytime you need. Premium plans include Admin and Reporting APIs. Additional analytics are available with respective AI feature add-ons.
Managers can coach and monitor agent performance with features like Listen In, Barge In, and Take Over. Real-time guidance prompts agents with steps to follow for common questions that arise in customer calls as they happen.
Our Advanced accounts are available on both month-to-month as well as annual plans, while Premium accounts are available on annual plans only. Annual plans are our most popular option as they provide a discount from our regular pricing.
Smart call routing, real-time assistance, and automatic call summaries help agents resolve issues faster, reducing handling time.
AI Live Coach provides knowledge base suggestions and generated responses, ensuring agents have instant access to relevant information.
AI Live Coach Cards surface relevant help articles and responses based on what the customer is saying, enabling faster resolutions.
Dialpad enhances agent performance through training insights, sentiment analysis, and post-call analytics, leading to better customer interactions and satisfaction. Plus, AI CSAT scores 100% of calls, so support teams can easily measure CSAT and learn how to improve it.
Sales outbound solution with real-time AI coaching to improve rep performance.
Essentials
AI transcripts, call recording, and CRM integrations to close deals faster.
Unlimited domestic (US & CAN) minutes
AI transcripts, recaps, PII redaction
Coaching Teams
1-year recording & transcript retrieval
Meetings Essential
Advanced
Local presence dialing and real-time AI guidance to help you reach more prospects.
Everything in Essentials, plus:
Reach Booster included — local presence dialing + voicemail drop
Live Coach included — Real-time Assist, AI Assistant, Custom Moments
Premium
AI quality management and data-driven coaching for peak sales performance.
Everything in Advanced, plus:
Quality Management included — AI CSAT, Scorecards, Playbooks, Coaching Hub
Account Hub included — unified account management (Coming soon)
Optimize your outbound sales, in minutes
Accelerate deal cycles with real-time AI.
9B+
Minutes of business conversations — largest proprietary dataset
98%
Dialpad Coaching Teams (Outbound) leverage Dialpad AI
50%
Wrap up time improvement with AI Recaps
With Dialpad Sell, managers can coach and monitor their reps with features like Listen In, Barge In, and Take Over.
Additionally, managers can see call quality in real-time with sentiment analysis and call transcription. Dialpad AI empowers reps with real-time guidance, such as "Talking too fast", and keeps interactions consistent with up-to-date knowledge.
Both Advanced and Premium Dialpad Sell plans offer a real-time dashboard with metrics for inbound and outbound calls, individual rep metrics, as well as call history and historical data that allows you to dive into insights about your team and their calls anytime you need. Additionally, Premium plans include Admin and Reporting APIs.
Our Advanced accounts are available on both month-to-month as well as annual plans, while Premium accounts are available on annual plans only. Annual plans are our most popular option, as you lock down the same rate for the duration of your contract, along with a discount from our regular pricing.
Advanced plans get access to 24/7 phone support, while Premium plans get 24/7 phone support and Enterprise SLA. We also have a wide range of help center articles available at help.dialpad.com.
Dialpad automates tasks like call logging, CRM updates, post-call summaries, and follow-up reminders, reducing manual work and improving efficiency.
AI Playbooks provide structured sales strategies with real-time prompts and guidance, helping reps navigate different sales scenarios with best practices.
Yes, Dialpad integrates seamlessly with CRMs like Salesforce, HubSpot, and Zoho, automatically syncing call data and insights.
AI-powered communications platform for calls, messages, and meetings.
Standard
Seamless customer and team communication with unlimited calls, AI-powered meetings, and built-in messaging—perfect for small teams ready to scale.
Connect with HD calls and meetings
Stay focused with real-time transcripts and instant call summaries
Pro
Boost productivity with advanced integrations, 24/7 support, and multi-office management—ideal for growing businesses needing more flexibility.
Everything in Standard, plus:
Stay in flow with key CRM integrations
Get help with 24/7 customer support
Enterprise
Enterprise-grade reliability with 99.9% uptime and unlimited scalability—built for organizations that need the best.
Everything in Pro, plus:
Provide secure access with SSO
Easily manage user access controls
Expand with unlimited office locations
Try Dialpad Connect free for 14 days
See why thousands of teams big and small stay connected with Dialpad.
You can place your calls with Dialpad all over the world. Our international rates are some of the lowest in the industry. Additionally, we support international local numbers in over 50 countries.
You'll get real-time call transcription, voicemail transcriptions, call summaries and automated action items with AI Recaps, and real-time analytics and reporting.
AI Recaps provide automatic summaries of calls and meetings, highlighting key points, action items, and decisions made.
Dialpad is available on desktops, laptops, smartphones (iOS & Android), tablets, and desk phones.
Dialpad Connect is designed for quick deployment with a cloud-based setup that requires minimal IT involvement.
The price you see on the website may differ from your actual price due to regional pricing and currency based on your country. Contact our Sales team to get a custom quote based on your needs, for your region.